Homeowner experience
Homeowners who always know what happens next
Give every homeowner a live window into their project, and give your office its day back.
The problem
Projects run for weeks, and silence is what homeowners hate most. Every quiet stretch becomes another "where is my project" call your office has to field, and eventually a lukewarm review.
The WindowEdge answer
Every customer gets a branded Homeowner Portal: live project status, quotes to sign, documents and warranty info, and a direct line to their rep. Project OS pushes an update at every stage, so homeowners hear from you before they wonder.
AI service agents answer questions and service requests instantly, any hour. After appointments and installs, Survey Agents check in and flag an unhappy homeowner to your team before it becomes a public review.
How WindowEdge delivers it
Homeowner Portal
A branded portal where homeowners track status, sign quotes, read documents and warranty info, and message their rep.
Project OS
Automatic status updates at every project stage, so homeowners hear from you before they have to ask.
AI Sales Agents
Service agents answer homeowner questions and service requests instantly, any hour, without tying up your office.
Survey Agents
Post-appointment and post-install check-ins that capture real sentiment and flag unhappy customers before a bad review happens.
What you get
- Live project status under your brand, not a phone queue
- Automatic updates at every stage, signed through installed
- Instant answers to questions and service requests, day or night
- Unhappy customers flagged before they post a review
Questions dealers ask
What can homeowners do in the portal?
Track status in real time, e-sign quotes, view documents and warranty info, and message their rep. All under your brand.
Does this actually reduce inbound call volume?
Yes. Most in-project calls are status checks, and they largely disappear once homeowners can see status and get proactive updates.
How do Survey Agents protect our reviews?
They text the homeowner after every appointment and install. Happy customers get guided toward public reviews; unhappy ones trigger an alert so you can make it right privately first.
Is the portal branded to our company?
Yes. Your logo, your colors, your company. Homeowners see it as your portal, not a third-party tool.
See homeowner experience on your own numbers
A 20-minute demo, no slides, no pressure. Bring your real call volume and we will show you exactly how this works for your business.