Terms of Service
Master Service Agreement
Effective Date: February 26, 2026 | Version: 2026.02.26
1. Introduction and Acceptance
Welcome to WindowEdge.ai. By accessing or using our AI-powered communication platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
2. Definitions
- "Service" refers to the WindowEdge.ai platform, including SMS agents, voice agents, and related communication tools.
- "Customer" refers to the business entity subscribing to our Service.
- "End User" refers to individuals who interact with Customer's AI agents.
- "Data" refers to all information processed through the Service.
3. Service Description
WindowEdge.ai provides:
- AI-powered SMS communication agents
- Voice agent integration and management
- Conversation analytics and intelligence
- Lead scoring and customer insights
4. Account Registration and Security
4.1 Account Creation
You must provide accurate, complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials.
4.2 Authorized Users
You may authorize users within your organization to access the Service. You are responsible for all activities conducted through authorized accounts.
5. Data Processing and Privacy
5.1 Data Ownership
You retain ownership of all data you submit to the Service. We process your data solely to provide the Service.
5.2 Data Security
We implement industry-standard security measures to protect your data, including encryption at rest and in transit.
5.3 TCPA Compliance
You are responsible for ensuring your use of the Service complies with the Telephone Consumer Protection Act (TCPA) and obtaining necessary consents.
6. Acceptable Use
Your use of the Service is subject to the WindowEdge AI Acceptable Use Policy, which is incorporated into these Terms by reference. The Acceptable Use Policy defines permitted uses, prohibited activities, and your responsibilities when using the Service.
Without limiting the Acceptable Use Policy, you agree NOT to:
- Use the Service for illegal purposes
- Send unsolicited messages (spam)
- Violate any applicable laws or regulations
- Attempt to gain unauthorized access to the Service
- Interfere with the Service's operation
7. Fees and Payment
7.1 Subscription Fees
Fees are based on your selected plan and usage. All fees are non-refundable except as required by law.
7.2 Payment Terms
Payment is due according to your subscription agreement. Late payments may result in service suspension.
8. Intellectual Property
8.1 Our IP
The Service, including all software, designs, and documentation, is our proprietary property protected by intellectual property laws.
8.2 License Grant
We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription term.
9. Compliance and Messaging Obligations
9.1 Consent Documentation and Records
(a) Platform Consent Tracking
WindowEdge.ai provides consent tracking features that record when and how message recipients provide consent to receive communications. These features include web form opt-in logging, voice call consent recording, and API-based consent submission. Dealer shall use these tools to maintain accurate consent records for all message recipients.
(b) Dealer Obligation to Provide Consent Data
When submitting contacts to the Platform via API (including web form lead submissions and outreach requests), Dealer shall include accurate consent status information (including the opt-in indicator and consent language shown to the recipient). Failure to provide accurate consent data does not relieve Dealer of its obligation to obtain valid consent under Section 5.3 (TCPA Compliance).
(c) Record Retention
WindowEdge.ai retains consent records for a minimum of five (5) years from the date of collection. Dealer may request copies of consent records related to its account at any time during the retention period.
(d) Consent Revocation
When a message recipient sends a standard opt-out keyword (including STOP, UNSUBSCRIBE, END, QUIT, CANCEL, REVOKE, or OPTOUT), the Platform automatically: (i) ceases all further messages to that recipient from Dealer's account; (ii) sends a confirmation of opt-out; and (iii) records the revocation event. Dealer shall not attempt to circumvent opt-out processing, re-enroll an opted-out recipient, or contact an opted-out recipient through alternative channels to solicit re-enrollment.
9.2 Consumer-Initiated Communications
(a) Immediate Response to Inquiries
When a consumer initiates contact with Dealer through a web form, chat, or other digital channel integrated with the Platform, the Platform may send an immediate automated text message response to acknowledge receipt of the inquiry. Such messages are transactional in nature and are sent in direct response to the consumer's action.
(b) After-Hours Response Consent
If Dealer enables immediate response to consumer inquiries outside of standard business hours (before 8:00 AM or after 9:00 PM local time of the recipient), Dealer must include on its web forms or intake channels clear disclosure that the consumer may receive an immediate text message response at any time, including outside of standard business hours. Example compliant language is provided in the Platform documentation.
(c) Dealer Responsibility for Form Language
WindowEdge.ai does not control or review the content of Dealer's web forms, intake channels, or consent disclosures. Dealer is solely responsible for ensuring that its consent collection methods and disclosures comply with applicable law, including the TCPA and state telemarketing statutes.
9.3 Data Processing and Phone Number Handling
(a) Phone Number as Personal Data
Dealer acknowledges that phone numbers submitted to the Platform constitute personal data and may be subject to applicable data protection laws (including, where applicable, the California Consumer Privacy Act). Dealer represents that it has a lawful basis to submit such data to the Platform.
(b) WindowEdge.ai as Processor
With respect to message recipient phone numbers and associated consent records, WindowEdge.ai acts as a data processor on behalf of Dealer. WindowEdge.ai processes such data solely to provide the messaging services described in this Agreement and to maintain compliance records as described in Section 9.1(c).
10. Warranties and Disclaimers
10.1 Service Warranty
We warrant that the Service will perform substantially as described in our documentation.
10.2 Disclaimer
EXCEPT AS EXPRESSLY PROVIDED, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.
10.3 AI Service Disclaimer
You acknowledge and agree that the Service, which includes AI-powered communication agents, may generate output that is inaccurate, incomplete, or unsuitable for your specific purpose. You are solely responsible for reviewing, verifying, and ensuring the suitability of any communications generated or managed by the Service before use. We provide no warranty and assume no liability for the accuracy, completeness, or effectiveness of any AI-generated content or decisions made by the Service's agents.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WINDOWEDGE.AI BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF DATA, LOSS OF PROFITS, OR BUSINESS INTERRUPTION), ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OR INABILITY TO USE THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WINDOWEDGE.AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANY CONTRARY PROVISIONS HEREIN, TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS AND THE SERVICE SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THIS LIMITATION OF LIABILITY IS CUMULATIVE AND NOT PER-INCIDENT.
12. Indemnification
You agree to indemnify and hold us harmless from claims arising from your use of the Service or violation of these Terms.
13. Term and Termination
13.1 Term of Agreement
These Terms of Service become effective when you accept them and remain in effect until all Subscription Terms (as defined below) under these Terms have expired or have been terminated.
13.2 Subscription Term and Auto-Renewal
Your initial term for the Service will be as specified in your order form or separate subscription agreement (the "Subscription Term"). If no term is specified, the Subscription Term is one (1) month and will automatically renew for successive one (1) month periods at the then-current standard rates. If your Subscription Term is for one (1) year (an "Annual Contract"), it will automatically renew for successive one (1) year periods. Either party may prevent renewal by giving the other written notice of non-renewal at least thirty (30) days before the end of a monthly term, or at least sixty (60) days before the end of an Annual Contract.
13.3 Termination for Cause
Either party may terminate these Terms and any Subscription Term immediately if the other party commits a material breach and fails to cure such breach within thirty (30) days of receiving written notice. We may terminate immediately for your material breach, including non-payment of fees.
13.4 Termination for Convenience
Either party may terminate these Terms for convenience by providing the other party with thirty (30) days written notice; however, if you terminate for convenience, you will remain obligated to pay all fees for the remainder of the then-current Subscription Term.
13.5 Effect of Termination
Upon any termination, your access to the Service will cease. You must pay any unpaid fees due before the termination date. You may request data export within thirty (30) days following termination, after which we reserve the right to permanently delete all of your Data.
13.6 Survival
Sections 7 (Fees and Payment), 8 (Intellectual Property), 9 (Compliance and Messaging Obligations), 10 (Warranties and Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 13 (Term and Termination, including payment obligations), and 14 (General Provisions) will survive any expiration or termination of these Terms.
14. General Provisions
14.1 Governing Law
These Terms are governed by the laws of the State of Washington, USA.
14.2 Dispute Resolution
Any disputes will be resolved through binding arbitration in Seattle, Washington.
14.3 Modifications
We may modify these Terms with 30 days notice. Continued use constitutes acceptance.
14.4 Entire Agreement
These Terms constitute the entire agreement between you and WindowEdge.ai regarding the Service.
14.5 Force Majeure
Neither party will be liable for any delay or failure in performance of any obligation under these Terms (other than payment obligations) due to events beyond its reasonable control, including, but not limited to, strikes, shortages, riots, acts of war, pandemics, government decrees, system failures, or network and internet failures.
Contact Information
For questions about these Terms, contact us at:
WindowEdge.ai
Email:legal@windowedge.ai
Website:windowedge.ai